Improve customer experience, optimize processes, and reduce costs with faster time-to-market.
Businesses are evolving faster than ever in the rapidly changing industry landscape. Regulatory changes are introducing complexity like never before with sophisticated and coordinated approaches adopted by global regulatory authorities. Technology advancement is so fast that most businesses are playing catch-up. Collaboration is transcending traditional boundaries and new work models are changing the culture and ways in which work is performed.
Our Business Process Services help clients bring a transformational change through digitisation and automation. With a plethora of business operating models, priorities and cultures, our services are tailored to each specific business environment.
We introduce new ways of operating businesses.
As traditional revenue sources are under threat due to digital disruption, our clients are looking for sustainable growth through new customer experiences driven by operational intelligence. In this context, our services cover the end-to-end digital lifecycle and offer tangible benefits. Our solutions improve process efficiency, augmented compliance, provide transparency, shorter time-to-market– all of which leads to increased customer delight.
Our innovative Digital Capability Platform (DCP) automates repeatable tasks to reduce human intervention and optimizes service levels to give you a sustainable competitive advantage.
The need to reinvent business operations is more than ever, today. This is where Business Process Automation chips in by:
cutting down waste
taking up fewer resources
reducing the training expenses
bringing over significant cost advantages
And as a result of this, operational costs are coming down like never before. After all, today’s digital market is driven by digital processes, anchored around customer experiences.
Improve SLA Performance
When you optimise end-to-end sales processes, it enhances the value you provide to both prospects and customers.
A service level agreement (SLA) specifically outlines how a managed service provider (MSP) can support the customers over a specific period of time, thereby establishing the expectations for response times of the service requests. With a structured Business Process Service, you bring in a standardisation with:
Open Line of Communication
System to Highlight Clarity
Maintenance of a Timeframe
Keeping track of the processes
Enhance Customer Satisfaction
Delivering meaningful customer experiences is the need of the hour. With increasing complexity, delivering a hassle-free service is of vital importance. Business Process Management improves business processes to provide better customer experiences, which helps to make your organisation customer centric.
Scaling up services
Driving in efficiencies
Demonstrating financial gains
A systematic Business Process Service can do it all and much more, thereby delivering an unparalleled customer service.
We combine operational excellence, industry expertise, and digital transformation capabilities to deliver best-in-class, end-to-end process metrics, and business outcomes to the BFSI & Healthcare sectors. These services are backed by new age digital technologies like Machine Learning & Intelligent Character Recognition.
Our Business Process Services streamline your process on the core business activities while you manage your staff effectively. Remain focused on growth and profitability, while we take care of your varied needs of operations.
Our model marries front office contact center and back-office processes to enable you to deliver your services in a geography-independent way.
THE INTELICS ADVANTAGE
Get technology-led domain expertise across multiple verticals
Gain from specialised transition management skills and solutions
Benefit from the best in class capabilities of an E2E data governance solution provider
Avail of a scalable value-chain with onboarding, servicing, and deboarding
Take advantage of best-in-class delivery capabilities across India, Middle East and Africa
Profit from process re-engineering emphasis on customer delight, risk reduction, and optimal servicing cost