Safer & smarter digital technology for improved customer experience.
New-age banking and financial services firms are attracting and serving millions of customers using digital technology by making their lives simpler. The status quo is untenable for the monolithic firms which have provided excellent service to customers. These firms are looking to transform themselves using digital technology to compete with neo-banks and digital-native financial services firms.
Banking and Financial Services firms are adapting to new technology and their intent is to do more as their forms require more efficient operating models and rapid shifts in their business models to compete today.
Intelics is committed to innovating & redefining your business by ensuring a complete Digital Experience for your customers. Our Digital Capability Platform (DCP) provides an end-to-end BPaaS model to optimize service levels thereby helping you gain sustainable competitive advantage.
Components of DCP for Banks & Financial Services companies:
Lead Generation, Qualification and Fulfilment
Document Collection (if any)
KYC Verification process using automated capture tools
Integration with Government Databases (CBN, NAICOM, NIMC, SEC, ROC, VAT, etc.) wherever possible Integration with Customer system for authentication if above is not